• Installation Fee:

  • Standard Fee: P1,500
  • Coverage: No additional charges for installation within 300 meters from the Network Access Point.
  • Additional Charge: P500 for areas more than 300 meters from the Network Access Point.

• Equipment Policy:

  • Ownership: All equipment remains the property of Fiberbro.
  • Responsibility: Equipment must be returned upon request.
  • Damage/Loss: Clients are responsible for payment if equipment is damaged or lost, based on its value.

• Account Suspension:

  • Payment Delay: Accounts will be suspended (no internet access) if payment is delayed by 10 days.
  • Reconnection Fee: There is no fee for reconnection after payment is made.

• Technical Support:

  • Availability: 24/7 support.
  • Troubleshooting Timeframe: Issues will be addressed within 24-72 hours.

Fiberbro Makati Privacy Policy

Welcome to Fiberbro Makati ISP. We are committed to safeguarding your privacy and handling your personal information with the utmost care and integrity. This Privacy Policy outlines how we collect, use, and protect your personal information.

Information We Collect

1. Personal Information:

   • We may collect personal details such as your name, email address, telephone number, and other identifiable information when you register for or use our services.

2. Transaction Information:

   • We may gather details related to financial transactions, including payment information and billing history.

3. Network Information:

   • We collect technical data related to your use of our network services, such as IP addresses, server logs, and other network-related information.

How We Use Your Information

We use the collected information to:

1. Provide and Manage ISP Services:

   • Deliver and maintain our internet services effectively.

2. Process Payments and Manage Accounts:

   • Handle billing and payment processes efficiently.

3. Optimize Network Performance:

   • Enhance network performance and improve overall user experience.

4. Provide Customer Support:

   • Offer assistance and resolve any issues you may encounter.

5. Comply with Regulations:

   • Adhere to relevant laws and regulatory requirements.

How We Share Your Information

We may share your information with third parties under the following circumstances:

1. Risk Mitigation and Security:

   • To ensure security, prevent fraud, and address illegal activities.

2. Business Collaboration:

   • With partners to offer additional services or integrate with other systems.

3. Legal Obligations:

   • To comply with legal requirements or respond to court orders.

Information Security

We implement technical and organizational measures to protect your information from unauthorized access or disclosure.

Your Rights

You have the right to access, update, or delete your personal information. For any inquiries or privacy-related requests, please contact us at [contact email address].

Privacy Policy Changes

This Privacy Policy may be updated periodically. Significant changes will be communicated via notifications on our website.

Thank you for trusting Fiberbro Makati ISP with your information. We are dedicated to ensuring your privacy and security.

Please make payment according to your bill, payment can be via transfer to the following account;

Payment Confirmation :
Email : admin@fiberbro-makati.com
Phone : 9560872463
To upload proof of payment, please log in first.